Refund Policy

Effective Date: January 1, 2025

1. General Policy

At Ulvexaro, we are committed to providing high-quality educational content and services. Customer satisfaction is our priority, and we strive to ensure that you have a positive experience with our platform. This Refund Policy outlines the circumstances under which refunds may be requested and granted.

2. Free Content and Services

The majority of content on our Website is provided free of charge, including:

• Educational articles and blog posts
• General information about video games and game design
• Access to our website and basic features

Since these services are provided at no cost, they are not subject to refund requests.

3. Paid Services and Products

Should we offer any paid services, products, or premium content in the future, the following refund terms will apply:

3.1 Digital Products and Content

If we offer premium educational materials, e-books, courses, or other digital products, the following conditions apply:

• 14-Day Money-Back Guarantee: You may request a full refund within 14 days of purchase if you are not satisfied with the product
• Conditions for Refund: To qualify for a refund, you must provide a valid reason for your dissatisfaction
• Access Restrictions: Once a refund is processed, access to the purchased content will be revoked
• No Refund After Completion: If you have completed or substantially consumed the content (e.g., completed more than 75% of a course), you may not be eligible for a refund

3.2 Subscription Services

If we offer subscription-based services in the future:

• Monthly Subscriptions: You may cancel at any time, but refunds for the current billing period are generally not provided unless there are exceptional circumstances
• Annual Subscriptions: Refunds for annual subscriptions may be provided on a pro-rata basis within 30 days of purchase, minus any access or content already consumed
• Cancellation: You can cancel your subscription at any time to prevent future charges, but cancellation does not automatically result in a refund for the current period

3.3 One-Time Services

For any one-time services such as consultations, personalized content, or custom work:

• Before Service Delivery: Full refunds are available if requested before the service has commenced
• During Service Delivery: Partial refunds may be considered based on the amount of work completed
• After Service Completion: Refunds are generally not available once the service has been completed, unless there was a significant failure to deliver as promised

4. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within the specified timeframe for the product or service
• You must provide the original proof of purchase or transaction details
• The product or service must not have been fully consumed or substantially used (where applicable)
• You must provide a clear explanation of why you are requesting a refund
• The request must comply with any specific terms stated at the time of purchase

5. Non-Refundable Items and Services

The following are generally not eligible for refunds:

• Free content, articles, or resources provided on our Website
• Services that have been fully delivered and completed as described
• Digital products that have been fully downloaded, viewed, or consumed
• Promotional or discounted items specifically marked as non-refundable at the time of purchase
• Third-party products or services purchased through external links on our Website
• Fees paid to third-party payment processors (these may be subject to the processor's own policies)

6. How to Request a Refund

If you wish to request a refund for an eligible product or service, please follow these steps:

1. Contact us using the information provided at the end of this policy
2. Provide your full name, contact information, and proof of purchase
3. Include the date of purchase and the specific product or service for which you are requesting a refund
4. Clearly explain the reason for your refund request
5. Allow us up to 10 business days to review your request and respond

7. Refund Processing

Once your refund request is approved:

• Processing Time: Refunds will be processed within 10-14 business days of approval
• Refund Method: Refunds will be issued to the original payment method used for the purchase
• Bank Processing: Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider
• Confirmation: You will receive email confirmation once the refund has been processed
• Partial Refunds: In some cases, partial refunds may be granted based on the circumstances and amount of content or service already consumed

8. Exceptional Circumstances

We understand that exceptional circumstances may arise. We will consider refund requests outside our standard policy in cases such as:

• Technical issues on our end that prevented access to purchased content
• Significant errors or omissions in the product or service description
• Duplicate charges or billing errors
• Serious medical or personal emergencies (documentation may be required)

Each exceptional case will be reviewed individually, and decisions will be made at our sole discretion.

9. Chargebacks and Disputes

We encourage you to contact us directly to resolve any payment issues or concerns before initiating a chargeback with your bank or credit card company. Chargebacks can result in:

• Immediate termination of access to any purchased products or services
• Suspension or termination of your account
• Additional fees to cover chargeback costs
• Reporting to relevant authorities if fraud is suspected

If you have initiated a chargeback in error, please contact us immediately so we can work with you to resolve the situation.

10. Cancellation of Services

If you wish to cancel any ongoing services or subscriptions:

• You can cancel at any time through your account settings (if applicable) or by contacting us
• Cancellations take effect at the end of the current billing period
• You will retain access to the service until the end of the paid period
• No refunds are provided for the remaining time in the current billing period unless otherwise specified
• You will not be charged for subsequent periods after cancellation

11. Changes to Pricing or Services

If we make changes to the pricing or features of a service you have already purchased:

• Existing customers will generally be given advance notice of any changes
• Price increases will not apply to current subscription periods but may apply upon renewal
• If significant features are removed or changed, you may have the option to cancel and receive a pro-rated refund
• We reserve the right to modify, suspend, or discontinue any service with reasonable notice

12. Promotional Offers and Discounts

For products or services purchased using promotional codes, discounts, or special offers:

• Refunds will be based on the actual amount paid, not the original price
• Promotional items specifically marked as non-refundable are not eligible for refunds
• Bundle purchases may have specific refund terms outlined at the time of purchase

13. Quality Guarantee

We are committed to providing high-quality educational content and services. If you believe that a product or service does not meet the standards described or promised:

• Please contact us within 7 days of purchase or access
• Provide specific details about the quality issues
• We will investigate and, if the issues are confirmed, offer a refund, replacement, or correction as appropriate

14. EU and International Customers

For customers in the European Union and other jurisdictions with specific consumer protection laws:

• You may have additional rights under local consumer protection legislation
• EU customers have a 14-day withdrawal right for most purchases (digital content may have exceptions)
• These rights are in addition to, not instead of, the refund terms outlined in this policy
• For questions about your specific rights, please contact us or consult your local consumer protection agency

15. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Website. Continued use of our paid services after changes constitutes acceptance of the modified policy. We encourage you to review this policy periodically.

16. Questions and Disputes

If you have any questions about this Refund Policy or wish to dispute a refund decision:

• Contact us using the information provided below
• We will work with you in good faith to resolve any concerns
• If we cannot reach a mutually satisfactory resolution, you may have the right to pursue other remedies under applicable law

This Refund Policy was last updated on January 1, 2025. By purchasing any products or services from Ulvexaro, you acknowledge that you have read, understood, and agree to this Refund Policy.